COVID-19 Customer Supplier Letters

Solid Comfort Continues to Operate with Little to No Disruption Due to COVID-19


As we continue to closely monitor the spread of COVID-19 and its wide-ranging impacts on our workforce, our customers, and the entire hospitality industry, we consider ourselves very fortunate that we have experienced little to no disruption in our business operations, including supply chain, shipping, and production. We recognize there are many others who have not been as fortunate, but know that we will all emerge from this trying time stronger and more resolute to carry on.

To ensure we are serving our customers’ needs while keeping employees safe, we continue to make adjustments to our policies and processes in accordance with CDC and the Health Department guidance.

Employee Safety


More than half of our corporate office staff are now working from home with the others practicing social distancing and diligent cleaning practices of common areas. Our production team has also made several adjustments to schedules, workspaces, and cleaning practices to contain the spread of COVID-19. Thus far, we have not had an employee test positive for the virus, but we are putting processes in place to protect staff should this happen.

Business Operations and Staffing


Minnesota Governor Tim Walz recently announced a shelter-in-place order for the state, effective at 11:59 p.m. on March 27, to help combat the spread of COVID-19. Our operations in Fargo, ND, are located several miles from the Minnesota border, and Solid Comfort does have employees who live in Minnesota and travel to Fargo to work. They can continue to do so while the shelter-in-place order is in effect.

North Dakota Governor Doug Burgum has not placed similar restrictions on our state, but we are monitoring the situation closely so we can prepare as best we can. We will continue to keep you updated should our operations be affected.

Sincerely,

Jason Larkin
President and CEO
Solid Comfort, Inc.


To All Solid Comfort Valued Business Partners,

As we continue to navigate the world-wide impacts from COVID-19 (coronavirus), we wanted to let you know what we are doing to keep our employees, customers, and suppliers safe.

Our first priority is the health and safety of those we work with every day and to that end, we are taking the recommended precautions from the CDC and Department of Health including the diligent cleaning of objects and areas that are frequently used in our office and production floor, and sending employees home if they have a fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills, and fatigue. We are also limiting visitor access to our headquarters in Fargo, and we have asked employees to limit face-to-face meetings and instead conduct business via phone or email until further notice.

Customers


Undoubtedly, the coronavirus will continue to impact supply chains around the world. Fortunately for Solid Comfort, less than 2% of our raw material purchases are from overseas. We have been in contact with our key suppliers, and we believe our supply chain can weather this event. We do not anticipate a negative impact on our production schedules or timelines for the next 3 to 6 months. We are continually monitoring the situation as it changes daily, and we will let you know if timelines or availability of certain products change.

Suppliers and Third Parties


Solid Comfort will be practicing social distancing to minimize exposure for all parties. As such we ask you to refrain from visiting Solid Comfort and utilize phone or email for business purposes until further notice. We will continue business as usual. We politely ask you to reach out to your appropriate contact at Solid Comfort with any comments or questions. We will continue to accept shipments at our West Building, and we will be disinfecting our facilities per the recommended guidelines.

Sincerely,

Jason Larkin
President and CEO
Solid Comfort, Inc.